South African Insurance Association

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SAIA List of Standardised Terminology available on SAIA website

The SAIA list of standardised terminology is available on the SAIA website. The terms were identified by the SAIA Treating Customers Fairly workgroup on Standardised Terminology. The aim of the list is to ensure that policy wording is understood fully by the consumer and that all potentially confusing terms be defined on the list, for the ultimate benefit of the consumer. 

SAIA members are encouraged to use the document as a consumer tool, in order to create understanding and to support disclosure in the industry.

Please follow the link for the list of standardised terminology: 

For more information contact:
Aatika Kaldine, SAIA Legal Manager